We can arrange delivery service for some of BANDAI or TAMIYA items not listed on the website, subject to stock availability, excluding fragile items. Please note that we will charge a $5.00 handling fee and FedEx shipping costs per shipment for this service. International shipment may require additional fees. For further information, please click here for Online Store Customer Service.

Yes, we can ship internationally. Recipients are responsible for any customs duties and taxes where applicable. For further information, please click here for Online Store Customer Service.

If you create a user account at GundamPlanet online, you will enjoy a smarter shopping experience for future orders, with features including a faster checkout process, and the ability to create wish-lists of the items you want most, that can be sent to your family and friends.

If you order $75 or more model kits without shipping cost, we put a Gundam Marker (GM01 Black Fine Line) into your package for free!
- if you have GM01 Black Fine Line already, let us know. We will arrange the color you need.
- If GM01 Black Fine Line is sold out, we will replace other color what we have.
- Check our Gundam Marker Lecture : How to paint Gundam Marker?

Gift Cards are not available online at this time. We apologize for the inconvenience it may cause.

We accept Visa, MasterCard and discover credit cards.

Yes we do. The number is available only for returns and it can be found on your packing list, invoice and your order confirmation email.

Yes. Our secure server software uses industry-standard 128 bit SSL(Secure Sockets Layer) and a dedicated IP address to fulfill the requirement for running a highly secure e-commerce environment. For further information, refer to Privacy Policy and Security

If you have two different addresses for billing's and shipping's for your first order with us, We may ask you to email us a copy of your photo ID for safe transaction.

We always try to ship packages in the best way for customers. We use a different service when...
1. A shipping address is not in a service area.
2. A shipping cost exceeds what customers pay due to package's weight, sizes, or distance.

Please make sure if your items are in stock or on backorder when you purchase. Backorder items will be shipped as soon as they become available.

99% of this case is caused during weekends. Your order is already packed, labeled, and ready to be shipped but shipping service companies don't open over weekends.

Yes. If you are lucky enough to live in NY, NJ, or live in around NY, NJ, Gundam Planet is open for customers on
Friday 3pm - 7pm and Saturday 11am - 7pm.
You can hang around in the store with many Gundam Model kits and of course purchase right away. Here is the Info.
http://www.gundamplanet.com/about-gundam-planet
730 Grand Ave. STE 1U Ridgefield, NJ 07657

Please double-check your order before placing it. When a product's condition says "This product is an assembled." this means you order pre-assembled robot.

Because of the nature of supply, and the numerous factors that affect shipping times, we cannot guarantee you the specific delivery time. If you need your order by a specific date because it's a gift or used for an event. We recommend you to order well in advance.