We can arrange delivery services for some BANDAI or TAMIYA items not listed on the website, subject to stock availability (excluding fragile items). Please note that we will charge a $5.00 handling fee and applicable FedEx shipping costs per shipment for this service. International shipment may require additional fees. For further information, please click here for Online Store Customer Service.

Yes, we can ship internationally. Recipients are responsible for any customs duties and taxes where applicable. For further information, please click here for Online Store Customer Service.

If you create a user account at GundamPlanet online, you will enjoy a smarter shopping experience for future orders. User-exclusive features include a faster checkout process, the ability to accumulate GP Points, and the option to create wish-lists of the items you want most, which can be sent to your family and friends.

If you order $75 or more model kits without shipping cost, we put a Gundam Marker (GM01 Black Fine Line) into your package for free!
- if you have GM01 Black Fine Line already, let us know. We will arrange the color you need.
- If GM01 Black Fine Line is sold out, we will replace other color or promotional stuff what we have.
- Check our Gundam Marker Lecture : How to paint Gundam Marker?

Gift Cards are not available online at this time. We apologize for the inconvenience this may cause.

We accept Visa, MasterCard, and Discover credit cards, as well as PayPal (although credit cards are preferred)./p>

Yes we do. The number is available only for returns and it can be found on your packing list, invoice, and your order confirmation email.

Yes. Our secure server software uses industry-standard 128 bit SSL (Secure Sockets Layer) and a dedicated IP address to fulfill the requirement for running a highly secure e-commerce environment. For further information, refer to our Privacy Policy and Security.

If you have two different addresses for billing and shipping, we may ask you to email us a copy of your photo ID on your first transaction to ensure safety.

We always try to ship packages in the best way for customers. We may use a different service when:
1. A shipping address is not in a specific service area.
2. A shipping cost exceeds what customers pay due to package's weight, sizes, or distance.

Please make sure your items are in stock or on backorder when you purchase them. Backorder items will be shipped as soon as they become available.

99% of this case happens during weekends. Your order is already packed, labeled, and ready to be shipped, but shipping service companies don't open on weekends.

Yes. If you are lucky enough to live in the NY or NJ area, Gundam Planet is open for customers on the following days:
Friday from 3pm—7pm and Saturday from 11am—7pm.
You can hang around in the store with many Gundam Model kits and of course purchase right away. Here is the Info.
http://www.gundamplanet.com/about-gundam-planet
730 Grand Ave. STE 1U Ridgefield, NJ 07657

Please double-check your order before placing it. When a product's condition says "This product is pre-assembled," this means you are ordering a pre-assembled robot.

Because of the nature of supply and the numerous factors that affect shipping times, we cannot guarantee you the specific delivery time. If you need your order by a specific date because it's a gift or used for an event, we recommend that you order well in advance.