Shipping Policy
Shipment
// United States Post Office : based on USPS rate //
Method
Weight and Package Size
Tracking information
Estimated Delivery Time
Exceptions
Other Fees
USA (include Alaska, Hawaii, Puerto Rico)
Parcel Post
Discount rate
N/A, Delivery Confirmation
5 to 10 Business days
Under 4Lb, Small size (HG)
sales taxes where applicable
Priority Mail
Discount rate
Yes, Delivery Confirmation
3 to 10 Business days
Large Package
sales taxes where applicable
Other Country
First Class Mail International
Discount rate
N/A
2 to 4 weeks
Under 4Lb, Small size (HG)
Your country may charge customs
Priority Mail International
Discount rate
Yes
7 to 15 Business days
Large Package
Express Mail International
Discount rate
Yes
5 to 7 Business days
Large Package

// UPS Ground or USPS mail : total price based table rate //
Method
Order Total
Shipping and Handling
Estimated Delivery Time
Exceptions
Other Fees
Continental US NY/NJ/CT
UPS Ground
/ USPS Package
up to $99.99
$9.95
1 to 5 Business days
with tracking number
State sales taxes applicable
$100.00 -
Free Shipping
Continental US Other
UPS Ground
/ USPS Package
up to $99.99
$9.95
5 to 14 Business days
with tracking number
No taxes
$100.00 - $299.99
$14.95
$300.00 -
$18.95

For orders shipping to multiple addresses, shipping costs will be applied to each individual shipment.
We currently do not ship outside the locations listed above.
Shipment via UPS can NOT be sent to PO Boxes.
For specific shipping details or requests, you may contact us at contact@ gundamplanet.com.
Shipping costs are subject to change without notice.

Free Shipping Policy

The free shipping promotion only applies when the total value of contents in a package is greater than $95. If you place an order with free shipping and then request it to be shipped separately, you will be invoiced the shipping cost according to the above rates.
For returns of items for which you received free shipping, please refer to the returns section of this policy.

Processing

The shipping process will be initiated after we have received payment.
We usually ship our items (currently in stock) within 2—5 business days (Mon—Fri).
Preorder items will be shipped within 2—5 business days of the release date.
We will send you an email notifying you when your order has been shipped.

Cancellations

If your item(s) are not in Prepared for Shipment or Shipped status, you may be able to cancel an item or the entire order by email or call.
You won't be billed if you cancel your order before this status. However you will be charged a cancellation transaction fee which is approximately 2% by our Merchant Service Provider.
Preorder cancellations can be made for a full refund up until a week before projected arrival. After that, a 10% fee will be charged because our quantities will have been locked in.
If your item(s) are already shipped out, you might be able to return them at your expense.
Please see if your item is eligible for a return.

Address Errors

Please make sure the address you provide is complete and accurate. If your package is marked as undeliverable because of an incomplete address, we will notify you when it is returned to us for re-shipment at your own expense.
If there was an address error but the tracking history shows it was delivered, immediate refund will not be possible but we will open an investigation with the shipping service.

Returns

New, unused, and sealed merchandise may be returned or exchanged within 10 days of delivery with an original packing invoice at your own expense.
All returns are subject to a 10% restocking fee (+shipping fee if you selected free shipping).
All merchandise must be in the original packaging.
No returns, refunds, exchanges, or credits will be issued without the original packing invoice.
In the case of a defective item, returns/exchanges can be made after replacement is received from the manufacturer and after the defective is returned.
Customers are advised to contact us using the contact form provided in the event of a merchandise return.

Damaged Items

Our extra insurance shipping option allows you to insure the contents of your package. If the package is damaged en route to the shipping address, we will refund a percentage of the subtotal based on the severity of the damages.
If the package is lost in transit, we will open an investigation to find the package or issue a replacement.
Regular ground shipping without the extra insurance option covers only what is outlined in the UPS/USPS insurance policies.


Head Office

Our offices DO NOT take product returns; please contact us to receive an RMA number and the proper return address before you return any goods.
Once again, the returned merchandise must be in new, unused condition, and in the original packaging.

Head Office
350 Fifth Ave. 59Fl.
New York, NY 10118
Tel: 917-720-3878

Return packages to
544 10th St.
Palisades Park, NJ, 07650
Tel: 917-720-3878





This policy was updated on January 24, 2014
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