Shipping Policy
Shipment
// United States Post Office : based on USPS rate //
Method
Weight and Package Size
Tracking information
Estimated Delivery Time
Exceptions
Other Fees
USA (include Alaska, Hawaii, Puerto Rico)
Parcel Post
Discount rate
N/A, Delivery Confirmation
5 to 10 Business days
Under 4Lb, Small size (HG)
sales taxes where applicable
Priority Mail
Discount rate
Yes, Delivery Confirmation
3 to 10 Business days
Large Package
sales taxes where applicable
Other Country
First Class Mail International
Discount rate
N/A
2 to 4 weeks
Under 4Lb, Small size (HG)
Your country may charge customs
Priority Mail International
Discount rate
Yes
7 to 15 Business days
Large Package
Express Mail International
Discount rate
Yes
5 to 7 Business days
Large Package

// FedEx : total price based table rate //
Method
Order Total
Shipping and Handling
Estimated Delivery Time
Exceptions
Other Fees
Continental US
FedEx Ground
/ SmartPost
up to $99.99
$9.95
5 to 14 Business days
sales taxes where applicable
$100.00 - $299.99
$14.95
$300.00 -
$18.95

For orders shipping to multiple addresses, shipping costs will apply per shipment
Currently we do not ship outside the location listed above
FedEx may NOT be applied to shipment to PO boxes.
For specific shipping details or Express request, you may contact us at online@gundamplanet.com
Shipping cost is subject to change without notice

Processing

Shipping process will be initiated after we have received a payment.
We usually ship our items in stock within 2 to 5 business days (Mon. - Fri.).
Preorder items will be shipped within 2 - 5 days after release date.
We send you an email after shipping.

Returns

Merchandise may be returned or exchanged within 10 days of delivery with an original packing invoice.
The returned merchandise must be in new, unused, and in the original packaging.
No returns, refunds, exchanges, or credits will be issued without the original packing invoice.
Customers are advised to contact us first using the contact form provided in case customers decide to return any merchandise.

Head Office

Offices DO NOT take product returns, please contact us to receive RMA number before you return any goods and for the return address.
The returned merchandise must be in new, unused, and in the original packaging.

350 Fifth Ave. 59Fl.
New York, NY 10118
Tel: 917-250-0383

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