For orders shipping to multiple addresses, shipping costs will be applied to each individual shipment.
We currently do not ship outside the locations listed above.
Shipment via UPS can NOT be sent to PO Boxes.
For specific shipping details or requests, you may contact us at online@gundamplanet.com.
Shipping costs are subject to change without notice.

The shipping process will be initiated after we have received payment.
We usually ship our items (currently in stock) within 2—5 business days (Mon—Fri).
Preorder items will be shipped within 2—5 business days of the release date.
We will send you an email notifying you when your order has been shipped.

If your item(s) are not in Prepared for Shipment or Shipped status, you may be able to cancel an item or the entire order by email or call.
You won't be billed if you cancel your order before this status. However you will be charged a cancellation transaction fee which is approximately 2% by our Merchant Service Provider.
If your item(s) are already shipped out, you might be able to return them on your expense.
Please see if your item is eligible for a return.

New, unused, and sealed merchandise may be returned or exchanged within 10 days of delivery with an original packing invoice*.
All merchandise must be in the original packaging.
No returns, refunds, exchanges, or credits will be issued without the original packing invoice.
Customers are advised to contact us using the contact form provided in the event of a merchandise return.

Our offices DO NOT take product returns; please contact us to receive an RMA number and the proper return address before you return any goods.
Once again, the returned merchandise must be in new, unused condition, and in the original packaging.