Shipping Policy
Shipment
// United States Post Office (Priority Mail): based on USPS rate //
Method |
Weight and Package Size |
Tracking information |
Estimated Delivery Time |
Exceptions |
Other Fees | |
|---|---|---|---|---|---|---|
USA (include Alaska, Hawaii, Puerto Rico) |
Priority Mail |
Discount rate |
Yes, Delivery Confirmation |
2 to 5 Business days |
sales taxes where applicable |
|
Express Mail |
Discount rate |
Yes, Delivery Confirmation |
1 to 3 Business days |
sales taxes where applicable |
||
Other Country |
First Class Mail International |
Discount rate |
N/A |
2 to 4 weeks |
Under 4Lb, Small size (HG) |
Your country may charge customs |
Priority Mail International |
Discount rate |
Yes |
6 to 10 Business days |
Large Package |
||
Express Mail International |
Discount rate |
Yes |
5 to 7 Business days |
Large Package |
// UPS Ground or USPS mail : total price based on table rate //
Method |
Order Total |
Shipping and Handling |
Estimated Delivery Time |
Exceptions |
Other Fees | |
|---|---|---|---|---|---|---|
Contiguous 48 US States * |
UPS Ground / USPS Package |
up to $99.99 |
$9.95 |
2 to 10 Business days with tracking number |
State sales taxes applicable |
|
$100 - |
$12.95 ~ $14.95 |
|||||
$300 - |
$18.95 |
For orders shipping to multiple addresses, shipping costs will be applied to each individual shipment.
We currently do not ship outside the locations listed above.
Shipment via UPS can NOT be sent to PO Boxes. Oversize shipments to PO boxes may require an extra shipping cost to be invoiced.
Some orders may receive free upgrades to priority mail. If you do NOT want your package sent via USPS, please contact us in advance of ordering.
For specific shipping details or requests, you may contact us at [email protected] gundamplanet.com.
Shipping costs are subject to change without notice.
By placing an order on our website, you are agreeing to all the terms in this policy.
Free Shipping Policy
Due to changes in our shippers' pricing models, we were forced to change to a regional free shipping policy starting in 2015. States that are still eligible for free ground shipping on orders over $200 include the following:
- New Jersey
- New York
- Connecticut
- Pennsylvania
- Ohio
- Michigan
- Delaware
- Maryland
- District of Columbia
- Virginia
- West Virginia
- North Carolina
- Massachusetts
- Rhode Island
- New Hampshire
- Vermont
- Maine
Processing
The shipping process will be initiated after we have received payment.
We usually ship our items (currently in stock) within 2—5 business days (Mon—Fri).
Preorder items will be shipped within 2—5 business days of the item's arrival at our warehouse.
We will send you an email notifying you when your order has been shipped.
International Paint & Supply Orders
While we can ship paints and supplies internationally, please be aware that each country has its own rules and regulations for what can be imported.
If a package is declined by importing customs at the destination, we can issue a refund for the purchase price of the items upon their arrival back to our warehouse.
Please note that we can NOT refund the shipping cost in this case.
Cancellations
If your order is not in "Complete" or "Shipped" status, you may be able to cancel an item or the entire order by contacting us.
If in-stock items have been held for a cancelled order, a minimum 5% fee will apply to the cancellation. If preorder quantities for a cancelled item have been finalized to our distributor, a 10% fee will apply. We reserve the right to increase fees due to frequent cancellations.
If your item(s) are already shipped out, you might be able to return them at your expense.
Please see if your item is eligible for a return.
Preorder Shipping
If you preorder an item along with in-stock items, your entire order will NOT ship until ALL items become available. This policy applies to every order on our site.
If you would like to have in-stock and preorder items shipped separately, please place two separate orders so that the individual shipping costs will be factored into your checkout total.
Address Errors
Please make sure the address you provide is complete and accurate. If your package is marked as undeliverable because of an incomplete or incorrect address, we will notify you when it is returned to us for re-shipment at your own expense. If you choose to refund your order upon its return, we will not be able to refund the shipping cost. If the package was sent via UPS, you will also be responsible for the return shipment cost.
If there was an address error and the tracking history shows it was delivered, refund will not be possible.
Returns
New, unused, and sealed merchandise may be returned or exchanged within 10 days of delivery with an original packing invoice at your own expense.
All returns are subject to a 10% restocking fee (+shipping fee if you selected free shipping).
All merchandise must be in the original packaging.
No returns, refunds, exchanges, or credits will be issued without the original packing invoice.
In the case of a defective item, replacement has to take place in accordance with the replacement policy on our site.
Customers are advised to contact us using the contact form provided in the event of a merchandise return.
Our returns address is as follows:
Gundam Planet Returns
140 Lawrence St
Hackensack, NJ 07601
Damaged Items & Lost Packages
Our extra insurance shipping option allows you to insure the contents of your package against loss or damage. Please note that this process must go through our insurance partner's system and can take up to 30 days to resolve.
- If the package is damaged en route to the shipping address, we will refund a percentage of the subtotal based on the severity of the damages.
- if the package is lost in transit, we will either locate and forward the package or issue a refund for the purchase price.
Once a package is shipped out of the warehouse, it becomes the responsibility of the recipient and the carrier. If the package is lost in transit, you may open an investigation to find the package or receive insurance for a replacement. In the event a replacement package does not reach the recipient, additional replacements will not be available. All investigations are subject to the carrier policies.
If the package status reads "Delivered" but the package has not reached the recipient, the recipient may be required to contact local delivery services to locate the package.
Regular ground shipping without the extra insurance option covers only what is outlined in the UPS/USPS insurance policies.